{"id":21935,"date":"2024-01-12T09:43:10","date_gmt":"2024-01-12T07:43:10","guid":{"rendered":"https:\/\/wpbeveiligen.nl\/?p=21935"},"modified":"2023-07-27T09:44:35","modified_gmt":"2023-07-27T07:44:35","slug":"help-my-hosting-provider-has-taken-my-wordpress-offline","status":"publish","type":"post","link":"https:\/\/wpbeveiligen.nl\/en\/help-my-hosting-provider-has-taken-my-wordpress-offline\/","title":{"rendered":"Help!!! My hosting provider has taken my WordPress offline"},"content":{"rendered":"
From one day to another, your web host informs you that your WordPress website was sending spam and has been taken offline until the issue is resolved.<\/strong><\/p>\n This happens weekly with WordPress websites, and it is the only way for the web host to protect the server and all other customers from the problems caused by a website that sends spam<\/a>.<\/p>\n When your website sends spam, the IP address from which the spam emails originate gets reported and blacklisted by companies that filter emails.<\/p>\n Once the IP address is reported, emails from that IP address will no longer be delivered.<\/p>\n This means that all customers on the server with that IP address can be affected.<\/p>\n Therefore, a web host acts swiftly and takes a website offline until you have removed all spam files.<\/p>\n Of course, you want your website back online as soon as possible. This means you need to remove the spam files from the server<\/strong>.<\/p>\n However, simply removing the files solves the immediate issue. You haven’t addressed the root cause yet.<\/p>\n Thus, you need to update all possible plugins<\/strong>, your theme<\/strong>, and your WordPress core<\/strong> to close any potential vulnerabilities and prevent the spam files from appearing on your server again.<\/p>\n In many cases, unfortunately, it’s a bit more complicated to thoroughly clean the server as the vulnerabilities have been exploited to insert backdoors into your uploads folders<\/strong>, which you also need to remove<\/strong>. You can do this by deleting all PHP files from the uploads folders since they should only contain media files such as images, videos, and PDFs.<\/p>\nWhy the Web Host Took Your Website Offline<\/h2>\n
The Steps You Need to Take<\/h2>\n
The Database<\/h2>\n